Increasing productivity is on everyone’s to do list, but with the wide range of productivity tools out there, how do you choose? We’ve identified four applications that can help you locate and share information, identify experts, and communicate with remote workers or customers in real time. IT can enable your business to work smarter in 2015 with these four collaborative technologies:
- Microsoft SharePoint 2013
SharePoint has truly embraced knowledge management, capturing enterprise knowledge that would have been lost in the past and enabling collaboration across departments and geographic areas no matter the size of the organization. Serving as the unification point within an enterprise, SharePoint allows you to position a launch pad for enterprise applications and house all data in a single location. The search and discovery feature makes finding experts within the organization much easier, while the workflow component fosters accountability and is key to successful project management. Internal project management processes are more efficient with SharePoint: use Microsoft Project to plan, then track accountability with SharePoint workflows and share version controlled documents among dispersed team members. SharePoint 2013 also works on mobile devices, integrates with mobile aps, and ties into social media.
- Cisco Jabber
Smart phones and tablets are ubiquitous in the enterprise, and businesses are leveraging the mobile capabilities of applications like Cisco Jabber to keep communication lines open among a dispersed workforce. Jabber is platform agnostic with feature parity among Apple and Android, so it fits well with existing BYOD initiatives. Jabber offers a secure connection from which to launch all of your instant messaging, presence, web collaboration, and video needs. With Jabber, you can send a message to a coworker, then click a button to escalate to an audio call. If that’s not sufficient, click another button and transition to a web collaboration activity where you can see your coworker’s screen, share presentations or launch a video call for face-to-face discussion. All of these feature sets are initiated from within the same application with no need to re-establish a different connection.
- Cisco WebEx
WebEx is Cisco’s cloud collaboration product – encompassing instant messaging, collaboration, and HD video all from multiple devices – that’s easy to use and fast to deploy. It requires no on-premises physical hardware, integrates seamlessly with existing Cisco infrastructure, and can be turned up in a day or two. WebEx scales easily; whether you need meeting capabilities for 10 users or 10,000 users, you can leverage this cloud solution to scale up as needed for quarterly meetings or annual reviews.
- Cisco Unified Contact Center
For organizations with growing or mature customer service centers, Cisco Unified Contact Center establishes a positive customer collaboration experience. Your customer calls into a queue, then specifies where she would like to go and is matched with the correct agent who has access to her historical information, like previous issues and products purchased. There are two versions – Express and Enterprise – and most organizations use Express, which scales from one agent up to 400 agents, supporting up to 40,000 users, depending on the size and capacity of agents. And, if you already have a Unified Communications environment, Contact Center is an add-on, not a complete re-build.
While there are hundreds of options when it comes to collaborative applications, there are just a handful that truly impact enterprise productivity and, ultimately, profitability. In our experience, these four lead the pack, and it’s time to consider adopting one or all of these game-changing technologies.
Kevin Nicosia | Professional Services Senior Manager
Tony Albano | Solutions Architect
Thang Pham | Unified Communications and Network Practice Director