The MSP market is vast, providing you with increasingly crowded options for improving efficiency and decreasing recurring IT issues. It’s a common tactic these days; research shows that up to 70% of companies are turning to MSPs to outsource security, for example. However, certain IT managed services challenges may arise when providers don’t live up to expectations.
Outsourcing your IT team to managed service providers (MSPs) is a great way to save your company time and money through a partnership that should provide support by enhancing your infrastructure.
Here are six of the most common IT managed services provider challenges that may indicate it’s time to look for a new, reliable partner.
1. Unclear Services Provided
You know your company’s needs and the support services you require to keep your IT running at optimal performance. Whether you’re looking for complete IT and network management services or a customized package, don’t get stuck with a provider that’s unable to live up to its service obligations.
If you require round-the-clock support and monitoring, but your MSP is only working between the hours of nine to five, it may be time to look elsewhere.
Biggest Managed Services Challenge: Paying Extra
Get the services you need – managed services, overnight helpdesk, IT support – and pay only for the services you need.
Your IT infrastructure should be the backbone of your business and help you succeed. Your MSP would ideally create roadmaps that would not only elevate your IT to grow as your business grows but assist in pushing your business plan forward.
One of the top managed services challenges is not having the ability to scale as your business grows. It shouldn’t matter if your company has 500 seats, 1000, or even 10,000; your MSP should continue to make recommendations that move you forward:
- Support strategies
- Business continuity planning
- Managed security support
- Cloud adoption and migration
- And more
3. Cybersecurity Strategies Aren’t Up to Date
With the rapid rise of security issues hitting small, large, and medium-sized businesses, having the right cybersecurity strategies are more important than ever. And one of the most common IT managed services challenges is not being able to provide the level of security or compliance awareness your company needs.
Simple anti-virus software isn’t going to cut it; you need a provider that has a zero-trust policy and uses the latest security measures to not only fix a breach in progress but identify and address threats before they can impact your business.
4. Confusing Pricing Models
The biggest challenge with providers is ensuring you get the services you need on a budget you can afford. Don’t settle for a provider that nickel and dimes you for every break/fix issue your company faces or takes advantage of you needing support for mission-critical IT systems.
If you aren’t getting the level of services you require at a price point you can afford, other options are available. Many MSPs now offer customizable pricing options that allow you to choose the services you need:
- A-la-carte services
- Tiered pricing plans
- Opt-out clauses on service contracts
At the end of the day, your MSP should provide pricing options that work for you and allow you to maintain flexibility in your IT budget.
5. Lack of Transparency
You deserve to know exactly what’s happening with your company at all times, and that includes your infrastructure. If your MSP isn’t offering a guarantee of work provided with clear guidelines for handling the work and how much it’ll cost, it’s time to look elsewhere.
Ensure your partner holds itself accountable for missed deadlines, recurring IT issues, or agreed-upon services not being delivered, and if it doesn’t, find someone new.
6. No Cloud Services
Most businesses these days need to maintain a competitive edge by leveraging the full power of the cloud, and your MSP should have the ability to provide hosted applications at their data centres.
There’s little question about how valuable a full cloud environment can be for your company. Still, one of your managed services challenges could be a provider that can’t adequately handle migration, support, and security. If your business migrates to the cloud, you can’t afford the challenges MSPs face by not being ready to support such a system.
Avoid Managed Services Providers Challenges
Don’t get swept away by fancy sales and marketing strategies that throw around buzzwords that don’t have any meaning. You need a provider you can rely on, that offers services you truly need at a budget you can afford.
As a leading provider in IT services, Accudata Systems, A Converge Company, believes in providing the highest quality of services without breaking the bank. We strive to ensure every project, and IT problem is handled quickly and efficiently so you never have to worry if your systems will be operational.
You’ve already made the hard decision to work with a managed provider, now it’s time to find the one that works best for your company. Contact us to learn more.