Reduce Recurring Issues With Managed Helpdesk Services
Don’t wait hours for IT assistance, get support 24/7 so your team can get back to work.
Why choose Accudata for IT help desk services?
- Rely on fast and efficient desk support from a 100% onshore and in-house staff of IT technicians.
- We can handle any IT challenge leveraging the knowledge of 400+ technical resources.
- Ensure your data is always accessible with enhanced backup and disaster recovery services.
- Receive onsite support for IT challenges that cannot be addressed remotely.
- Reduce IT delays with 24/7 monitoring and rapid response support from tier 1 and tier 2 technicians.
Don’t let IT problems slow production. Rely on remote helpdesk services to handle day-to-day maintenance to keep your network running smoothly.
Request a quote for
IT help desk services in Houston.
;
Testimonials
“I had the pleasure of working with the incredible Accudata team on a recent project for Yetter Coleman, and then on an ongoing basis when we became a managed service customer. They are highly skilled in their respective fields, professional and genuinely nice people! The rollout was no small undertaking and was a huge success. I have been doing this for 20+ years and have never met such a fine group of individuals.”
“Excentus has had an ongoing relationship with Accudata for multiple years that includes professional services and managed services. During this time, the MSP team has become an extension of our internal network operations team. they are an effective and trusted resource.”
PDI (Formerly Excentus)
“Really appreciate all of the support you all provided and the seamless transition to the service desk this week. The team has done well and I’m very proud of them.”
Accudata
IT Helpdesk Services in Houston
10713 West Sam Houston Parkway North
Suite 600
Houston, TX 77064
Companies That Rely on Us
Premium Houston Helpdesk Services and Features
Comprehensive Support
Having on-site IT staff is helpful, but it’s not feasible for every business. Our customer service and support solutions offer an easy way to get the help you need:
- Line-of-business application support
- Incident management
- SLA-based service delivery
- Documentation and knowledge base articles
Outsource your IT help desk and always have the support you need when you need it.
Endpoint Management
Protect your enterprise by securing all endpoints across your entire network. Our services help you evaluate and deploy security solutions that provide complete endpoint coverage:
- Antivirus licensing
- OS patch management
- Application installation
Cloud Management and Support
We’ll help deploy and monitor your public or hybrid cloud environments so you never have to worry about losing access to critical data.
Whether you work from home or the office, our support staff will ensure you always have access to your data and applications.
Helpdesk Fastpass
When you need fast support from day one, you can count on Accudata to be there for you.
Our help desk support in Houston assists with:
- Go live in one business day
- Remote support for employees
- Staff augmentation to keep up with demand
Connectivity Support
Reliable connectivity solutions are the lifeline of your business.
We’ll monitor, troubleshoot, and fix connectivity problems as they are identified, minimizing the impact on your business.
On-Site Support
For IT requirements and issues that require a more hands-on approach, receive on-site support services in Houston.
Accudata only employs in-house IT staff at all service levels, so you’ll never have a long response time from a third-party vendor.
Hardware/Software Support
Ensure seamless operation with high-quality technical support for your hardware and software. Accudata assists with:
- Support of desktop hardware
- Email services
- Business application issues
When you outsource your IT help desk to Accudata, you can rest easy knowing every aspect of your infrastructure is well cared for.
One Vendor Support
Reduce administrative overheads when you work with a single vendor for your IT helpdesk.
Accudata has the capacity and technical capability to remediate all issues across your entire business technology.
Get Support for Your Entire Infrastructure
Benefit from a managed helpdesk team that providers support across all IT competencies.
Reasons to Choose Accudata for Your Outsourced Helpdesk Support in Houston
With nearly four decades of experience, there’s little wonder why some of the leading companies in the Houston area outsource their IT help desk to Accudata.
Take advantage of the expertise of 1,150+ staff and SMEs spanning all IT disciples to ensure seamless IT performance. Our helpdesk support services offer the kind of technical assistance you can only dream of from other vendors.
92%
Customer satisfaction for our help desk outsourcing services
38+ years
Offering quality IT helpdesk support services
1,150+
Dedicated staff and subject matter experts (SMEs)
Comprehensive Helpdesk Support
Benefit from 24/7/365 IT help desk services in Houston for your entire IT environment:
- Tier-1 and tier-2 support
- Line-of-business application support
- SLA-based service delivery
- Documentation and knowledge base articles
- Remote and onsite support
- Staff augmentation to keep up with demand
- Antivirus licensing
- OS patch management
- And more
Send a service request day or night, and get assistance wherever you are.
Rely on 24/7 Support for Fast Incident Resolution
IT issues don’t wait till business hours before causing disruption. It’s why our helpdesk service in Houston ensures you have the support you need, when you need it.
When you choose Accudata, you won’t waste time waiting on the phone. Our helpdesk consists of Tier-1 and Tier-2 support technicians, who address IT issues efficiently.
For challenges that require a more hands-on approach, we’ll dispatch a technician to your office.
Get to the Root Cause of IT Problems
Recurring IT problems have the potential to grind productivity to a halt.
At Accudata, we don’t resolve the symptom, our IT engineers implement root-cause fixes that mitigate recurring IT issues.
Our Other IT Services in Houston
Get customized support services that suit your business’s needs.
For nearly four decades, our IT helpdesk in Houston, TX has helped some of the biggest businesses resolve issues before they can impact the business.
Request a quote for
IT helpdesk services.
;