Do your users complain about the time it takes to resolve an issue when calling the service desk? Let Accudata assess your service desk environment and determine the best path forward for meeting internal customer expectations around service quality and the customer experience.
IT service management (ITSM) is a service-oriented approach to IT management. It involves ticketing and inventory management, configuration management, and employee relations. Skilled service desk staff communicate effectively with users to keep them informed of progress, impending changes, agreed-on outages, and other notifications. And, the best service desks drive continuous improvement by constantly measuring performance and ticket trending, as well as being able to adjust over time.
Accudata can help you streamline your service desk. We can assist with governance around ITSM to narrow down the list of software applications, processes, and procedures for your service desk. We can implement technologies that will help your service desk respond faster, be more efficient, and have a better internal reputation.
We have ex-IT managers on staff and employ their IT leadership experience to guide companies with programs and incentives to make their service desk more personable and accountable.
Maintaining an effective service desk takes financial investment, time, and effort to do correctly. Our managed services practice also offers full service desk capabilities. If you’re looking to offload these responsibilities, see our service desk offering.