Service Desk / Helpdesk

Implement a Proven Service Desk to Support Your Employees 24/7

Implementing a successful service desk is both complicated and expensive. Service desk staff can be difficult to recruit, train, and retain if you can’t provide a career path throughout your organization. We have you covered. Accudata’s dedicated service desk team is based in Houston and Dallas to provide our customers with 24/7 first-line support of desktop, email, and business application issues. They have the ability to escalate issues to our certified consultants, whose experience spans the IT stack. And, we can provide temporary or dedicated onsite support, as needed.

Standard Helpdesk

  • Tier-1 and tier-2 support
  • Line-of-business application support
  • SLA-based service delivery
  • Documentation and knowledgebase articles

Helpdesk Fast Pass

  • No contract commitments
  • Go live in one business day
  • Remote support for employees
  • Staff augmentation to keep up with demand

Endpoint Management

  • Antivirus licensing
  • OS patch management
  • Application installation
  • Onsite support options

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