Voice and video collaboration technologies are the backbones of a well-connected, successful business. Getting answers to questions quickly and being able to disseminate information both internally and externally can make all the difference. And, with the increase in remote work, keeping employees, customers, suppliers, and vendors connected is more important than ever.
Does your organization have the in-house expertise needed to get it right the first time? Do you have enough voice and video work to keep a qualified, certified professional engaged?
Accudata’s managed services provide 24x7x365 monitoring, maintenance, reporting, and remediation of collaboration deployments. Our managed services are backed by our deep bench of consultants whose expertise spans the IT stack, which means we can quickly escalate issues to experienced, certified consultants within a defined service level agreement (SLA). In fact, you define what a Priority 1 (P1) issue is.
Whether your collaboration deployment is on-premises or a hybrid implementation, there are hardware components that need to be managed, as well as updates and daily moves, adds, and changes that need to be made. Accudata’s managed services can stay on top of these needs for you and implement any needed changes quickly and correctly.
If you’ve made the move to a cloud solution, there is less equipment to manage, but you still need daily operational changes made efficiently. The infrastructure and applications need to be managed to ensure seamless connectivity. Accudata’s managed services can complete these changes, including adding or removing users, ordering new phones, configuring new offices, etc., as well as managing vendors properly.
The prevalence of remote work is making voice and video collaboration technologies an essential piece of the services IT provides to the business. Let Accudata manage your collaboration environment to ensure your voice and video platforms are operational and are being monitored for needed changes.